What are the 5-star hotel standards in Vietnam? What are the current 5-star hotel ranking criteria?


    What is a 5-star hotel?

    According to subsection 2.1 Section 2 of National Standard TCVN 4391:2015, a hotel is defined as a tourist accommodation facility built in blocks, ensuring the quality of facilities, equipment and necessary services to serve guests.

    In addition, subsection 3.2 Section 3 of National Standard TCVN 4391:2015 stipulates that based on location, architecture, facilities, services, managers and service staff, security, safety, environmental protection and food hygiene and safety, hotels are classified into 5 categories: 1 star, 2 stars, 3 stars, 4 stars, 5 stars.

    Tiêu chuẩn khách sạn 5 sao ở Việt Nam thế nào? Tiêu chí xếp hạng khách sạn 5 sao hiên nay gồm những gì?

    Thus, a 5-star hotel is a tourist accommodation facility that meets national standards and is ranked 5 stars.

    What are the standards of 5-star hotels in Vietnam? What are the current 5-star hotel rating criteria?

    What are the 5-star hotel standards in Vietnam? What are the current 5-star hotel rating criteria?
    According to Section 5 of the National Standard TCVN 4391:2015, the criteria for a 5-star hotel must meet 296 criteria and 57/71 points of the minimum recommended criteria as follows:

    5-star hotel standards for location and architecture

    (1) Location

    - Very convenient location, easy to access

    - Beautiful landscape environment

    (2) Architectural design

    - Architectural design suitable for business requirements, service areas are arranged reasonably and conveniently

    - Beautiful architectural design

    - Unique architecture

    - Interior and exterior are designed, arranged, decorated reasonably, beautifully, luxuriously

    - Access road ensures access for people with disabilities

    - Soundproof bedroom area

    - Has a canopy in front of the reception hall (applicable to hotels)

    - Good quality construction materials

    - Hotel facade: road entrance, sidewalk, landscape are beautifully designed, luxurious, sophisticated

    - Separate entrance for guests and staff

    - Bedroom for disabled people using wheelchairs, strollers

    - Unified panoramic design

    - Special floor or special service area (applicable to hotels, resorts)

    (3) Bedroom size: 100

    (4) Parking and internal traffic

    - Parking:

    + Parking for guests in or away from the hotel area up to 200 m

    + Parking for guests in the hotel area for 15% of the bedrooms

    General criteria for parking: convenient, safe, well ventilated (not applicable to floating hotels)

    - Internal traffic

    Walkingways and internal traffic: convenient, safe, well ventilated

    (5) Reception area:

    - There is a reception hall

    - Area 100 m2 (no applicable to floating hotels)

    - Area 35 m2 (applicable to floating hotels)

    - Separate lobby toilets for men and women

    - Toilets for people with disabilities using wheelchairs and strollers

    - Lobby bar

    - Separate smoking area

    (6) Green space:

    - Trees in public areas

    - Garden, trees (applicable to hotels, resorts)

    (7) Bedroom area (including bedroom and toilet)

    - Single bed room 24 m2

    - Double bed room or two single beds 32 m2

    - Special room 56 m2

    - Premium special room 100 m2

    (8) Restaurants, bars

    - 02 restaurants, serving European and Asian dishes

    - 02 bars

    - Number of restaurant seats equal to 80% of the number of beds

    - Separate toilets for men and women (applicable to hotels, resorts)

    (8) Restaurants, bars

    - 02 restaurants, serving European and Asian dishes

    - 02 bars

    - Number of restaurant seats equal to 80% of the number of beds

    - Separate toilets for men and women (applicable to hotels, resorts)

    (8) for restaurants separate from the reception hall).

    - Separate smoking area

    (9) Kitchen area

    - Convenient for transporting food to the restaurant

    - Area ensures the preparation and processing process

    - Good ventilation

    - Measures to prevent animals and harmful insects

    - Flat, waterproof walls, easy to clean

    - Kitchen ceiling is convenient for cleaning and ensuring safety

    - Flat floor, paved with anti-slip material, easy to scrub

    - European and Asian kitchens

    - Bakery kitchen

    - Food preparation and division area

    - Separated preparation and processing area (hot, cold)

    - Separate garbage disposal, ensuring hygiene

    - Toilet for kitchen staff (outside the kitchen area)

    - Buffer room, ensuring soundproofing, heat insulation, odor insulation between the kitchen and dining room

    (10) Warehouse

    - Warehouse for storing raw materials and food

    - Warehouse for storing spare parts and equipment

    - Cold storage (according to food type) products)

    (11) Conference, seminar, meeting rooms:

    - Lobby, guest registration and refreshments

    - 01 conference room

    - 02 seminar rooms

    - 02 meeting rooms

    - Good soundproofing

    - Separate toilets for men and women (applicable to meeting, conference, seminar rooms separate from the reception hall)

    (12) Area for staff and employees:

    - Office of the manager and functional departments

    - Room duty room.

    - Changing room

    - Separate toilets for men and women

    - Bathroom

    - Dining room

    (13) Corridor: Convenient for moving around and ensuring safe escape

    5-star hotel standards for equipment and facilities: according to the following dress code and specific requirements such as:

    (1) Quality of equipment, layout, decoration:

    - High quality

    - Reasonable layout

    - Harmonious colors

    - Good operation

    - Synchronous

    - Beautiful interior decoration

    - Modern, luxurious

    - Artistic decoration

    (2) Interior equipment

    - Reception hall:

    + Reception desk

    + Reception desk is organized into counters divided by function, including:

    ++ Room reservation counter

    ++ Reception desk

    ++ Switchboard

    + Wireless Internet (wifi)

    + Telephone

    + Computer

    + Reception desks and chairs

    + Boards or screens listing service prices and payment methods

    + Boards or screens listing foreign exchange rates

    + Credit card payment equipment

    + Conveniently located entrances

    + Storage for guests' valuables and assets

    + Trolleys for the disabled

    + Newspaper and magazine racks or online newspaper reading systems (Press Reader)

    + Information desk, customer relations and reception support (doorman, luggage transfer, clerk, shuttle bus)

    - Lobby restrooms and public areas:

    + Toilets

    + Portable water faucets next to the toilets

    + Urinals (men's restroom)

    + Toilet paper

    + Wash basins, mirrors, faucets, soap

    + Hangers or bag holders

    + Lid trash cans

    + Communication equipment wind

    + Paper or hand towels

    + Hand dryer

    + Gas system and floor drain siphon to prevent odors

    - Bedroom:

    + Single bed 1.2 m x 2 m

    + Double bed 1.6 m x 2 m

    + Blanket with cover

    + 20 cm thick mattress, with cover

    + Bed for disabled people 1.8 m x 2 m

    + Pillow with cover

    + Bedside cabinet or shelf (single bed room: 01 bedside cabinet/shelf, double bed room: 02 bedside cabinets/shelf, twin bed room: 01 or 02 bedside cabinets/shelf)

    + Electrical equipment control panel located on the bedside cabinet

    + Bedside lamp for each guest with adjustable brightness

    + Safe power outlet at the bedside

    + Telephone

    + Wardrobe with clothes hanger

    + Hangers are available in many types to hang different types of pants, shirt

    + Clothes brush

    + High-speed wireless internet (wifi)

    + High-speed internet via cable (internet cable)

    + Desk for 100% of bedrooms (applicable to hotels, resorts)

    + Desk lamp (applicable to hotels, resorts).

    + Safe power outlet at the desk (applicable to hotels, resorts)

    + Briefcase containing hotel information and guest instructions including: regulations, services and service prices, service hours, promotional policies, envelopes, paper, pens (hotel information can be provided on the screen)

    + Mirror

    + Full-length mirror

    + Sufficiently dark window curtains

    + Sufficient lighting

    + Table and chairs for drinking water

    + Drinking cups

    + Tea and coffee cups

    + Beer and wine openers

    + Tissue boxes

    + Fruit utensils

    + Laundry basket or bag

    + Trash can

    + Smoke detector

    + Automatic sprinkler system

    + Air conditioner

    + Refrigerator or minibar

    + Minibar with drinks and food snacks, light meals

    + TV

    + TV for living room (applicable to special class bedrooms - suites)

    + Instructions for using telephone and TV

    + Safe power outlet

    + Luggage rack

    + Paper or shoe cleaning sponge

    + Room slippers

    + Pictures

    + Electric kettle

    + Safe for 100% of bedrooms

    + Sewing bag

    + Hair dryer

    + Iron, ironing board

    + Bedroom carpet or wooden floor (applicable to hotels)

    + Escape map

    + Door-mounted sight

    + Doorbell

    + Safety latch

    + Magnetic card lock

    + Automatic door closing

    Note: Special luxury room: Bed 2.2 m x 2.2 m

    - Bathroom in bedroom:

    + Walls made of waterproof material

    + Floors made of waterproof material smooth

    + Safe electrical outlet

    + Washbasin

    + Washbasin pedestal

    + Mirror

    + Mirror light

    + Ceiling light

    + Faucet

    + Hot water

    + Shower head

    + Rain shower system

    + Clothes hanger

    + Towel rack

    + Toilet

    + Portable faucet next to toilet

    + Toilet paper

    + Lid trash can

    + Ventilation equipment

    + Items for one guest: cup, soap, face towel, bath towel, hand towel, toothbrush, toothpaste, hair cap, cotton pad, cotton swab, shampoo, shower gel, conditioner, lotion, bath robe

    + Bath salts

    + Foot towel

    + Telephone connected to bedroom

    + 100% of bedrooms have a shower or a bathtub with a curtain, of which 30% of bedrooms have both

    + Cable Drying clothes

    + Health scale

    + Gas system and floor drain siphon ensure odor prevention

    Note: Special high-class rooms, plus:

    + Jacuzzi bathtub

    + Convex mirror

    - Meeting, seminar, conference rooms (applicable to hotels):

    + Tables, chairs, microphones, electric lights of all kinds

    + Projectors, projection screens

    + Meeting equipment

    + Conference equipment

    + Conference equipment

    + Diagrams, signs and emergency exit lights

    + Air conditioning

    + Good ventilation system

    + Camera system in meeting room

    + Camera system in conference room

    + Camera system in conference room

    + Meeting room carpet

    + Conference room carpet

    + Conference room carpet

    + Aesthetic lighting system and adjustable brightness

    - Restaurant, bar, kitchen

    + Tables, chairs

    + Tools and cabinets for serving food drink

    + Table tops for preparing, dividing, and processing food made of waterproof materials

    + Equipment and utensils for preparing food and drinks

    + High-end party equipment

    + Equipment for buffet service.

    + Equipment for serving meals in the bedroom

    + Equipment for serving meals for staff

    + Equipment and utensils for preparing cakes

    + Equipment and utensils for preparing cold foods

    + Sinks for washing utensils

    + Sinks for preparing and processing separately

    + Sink drainage system

    + Cleaning tools and detergents

    + Trash cans with lids

    + Good lighting or illumination

    + Good ventilation

    + Types of refrigerators for preserving food

    + Diagrams, signs and emergency exit lights

    + Equipment for filtering garbage and grease

    + Well-functioning exhaust system

    + Air conditioning for restaurants

    + Restaurant carpets (applicable to hotels)

    - Laundry:

    + Irons, ironing boards

    + Washing machines

    + Dryers

    + Modern laundry equipment systems

    (3) Corridors, stairs

    - Diagrams, emergency exit signs

    - Emergency exit lights in the corridor

    - Directional signs and functional instructions (restroom, office, floor number, room number, etc.)

    - Fire escape doors

    - Carpets for the corridors of the bedroom area (applicable to hotels)

    - Carpets for the corridors of the conference and seminar areas (applicable to hotels)

    - Carpets for the stairs of the service areas (applicable to hotels)

    (4) Ventilation and air conditioning in the areas

    - Ensure ventilation.

    - Ventilation system works well

    - Air conditioning in the service areas

    - Natural ventilation

    (5) Water filtration system: Water is filtered and guaranteed to be drinkable directly from the tap

    (6) Elevator

    - There is an elevator from three floors or more (including the ground floor)

    - Elevator for goods.

    - Elevator for staff

    - Elevator with facilities for the disabled

    5-star hotel standards for services and service levels

    (1) Service quality:

    - Have a hotel guest service process

    - Serve according to technical and professional procedures

    - Perfect service quality

    - High technical skills

    - Ensure professionalism in service

    - Ensure professionalism in serving high-class guests (butler)

    - Friendly attitude

    - Quick, enthusiastic, thoughtful

    - Close coordination between departments in serving guests.

    (2) Room service:

    - 24/24 hour room service

    - Clean the bedroom once a day

    - Change the bed sheet, mattress and pillowcase once a day or according to the guest's request and after the guest checks out

    - Change the face towel, bath towel once a day or according to the guest's request and after the guest checks out

    - Instruct guests on environmental protection (placed in the bedroom and bathroom)

    - Order free tea, coffee, sugar, milk in small bags

    - Make up the room in the evening

    - Order fresh fruit or cakes or processed products of the hotel when guests arrive

    - Order a type of magazine or provide an online newspaper reading system

    - Special service floors or areas, including:

    + Dining room

    + Office services

    + Private reception service (fast check-in and check-out)

    + Meeting room (applicable to hotels)

    + Provide information, newspapers, magazines for free.

    (3) Food and beverage services:

    - 24/24 hour food and beverage service

    - Breakfast service

    - Lunch and dinner service

    - Simple, easy-to-prepare food and beverage service

    - A variety of high-quality food and beverage service

    - Buffet breakfast service.

    - Party service

    - Bedroom food and beverage service

    - A variety of high-quality food and beverage service

    - Special, high-class wines, dishes and beverages.

    (4) Other services:

    - Reception, 24/24 security

    - Keep money and belongings of guests at the reception desk

    - Keep luggage for guests

    - Payment by cash or other methods

    - Telephone

    - Wake up guests

    - Transfer luggage to guests

    - Medical services

    - Medicine cabinets and some first aid medicines within the expiry date

    - Medical services with medical staff on duty

    - Office services

    - Sales services (Shopping, souvenir shops)

    - Foreign currency exchange

    - Reservation services, purchase of transport tickets, sightseeing

    - Laundry

    - Dry cleaning, steam ironing

    - Instant laundry

    - Meeting services

    - Conference and seminar services

    - Gym

    - Reading room (library)

    - Sauna

    - Massage

    - Swimming pool for adults with depth signs, with service staff, towels, loungers (applicable to hotels, resorts)

    - Children's swimming pool with depth signs, service staff, towels, loungers (applicable to hotels, resorts)

    - Lifeguard service

    - Entertainment service

    - Night bar

    - Translation service

    - Background music in public areas

    - Beauty care

    - Services for the disabled

    - Babysitting

    - Outdoor sports: tennis or golf or other outdoor sports (applicable to resorts)

    5-star hotel standards for managers and service staff

    (1) Professional qualifications, foreign languages

    - Manager:

    + Graduated from university majoring in tourism, if graduating from another major, must pass a training course on tourism accommodation management

    + 03 years of experience in the profession

    + Know 01 common foreign language equivalent to level 4 KNLNNVN

    - Department heads:

    ++ Graduated from vocational college (reception, housekeeping, desk, bar, kitchen) or national vocational certificate

    ++ 03 years of experience in the profession

    ++ Good use of office information technology

    + Restaurant manager: Knows 01 person

    + Receptionist: Know 01 common foreign language equivalent to level 4 KNLNNVN

    - Service staff:

    ++ 70% have vocational certificates

    ++ 30% have completed professional training

    ++ Can use office computer (except room and bar staff)

    + Staff directly serving guests:

    ++ Know 01 common foreign language equivalent to level 3 KNLNNVN

    ++ Have staff know 01 other common foreign language equivalent to level 3 KNLNNVN

    + Reception staff:

    ++ Know 01 common foreign language equivalent to level 4 KNLNNVN(3)

    ++ Good use of office computer

    (2) Clothing:

    - Wear the correct uniform of the hotel, with name badge on the shirt

    - Nice design, suitable for the title and job position

    - Harmonious, convenient colors

    - Good material, suitable for the environment

    - Stylish hotel's own

    - Work clothes are laundered by the hotel.

    5-star hotel standards for environmental protection, food hygiene and safety, security, safety, fire prevention and fighting:

    (1) Environmental protection:

    - Strictly implement environmental protection regulations

    - Be granted a certificate or label or title on environmental protection and sustainable development

    - Clean all areas inside and outside the hotel

    - Toilets in all areas ensure good drainage and no bad odors

    - Classify organic and inorganic waste at the source

    - Have measures to reduce noise

    - Kitchen areas regularly transport waste or have a warehouse to ensure hygiene

    - Arrange staff to be part-time in environmental management and protection

    - Arrange staff specializing in environmental management and protection

    - Use environmentally friendly materials, products and equipment

    - Have effective measures to save electricity

    - Use natural light in all areas

    (2) Environmental protection food safety and hygiene

    Implement food safety and hygiene regulations

    (3) Security, safety, fire prevention and fighting:

    - Implement security, safety, fire prevention and fighting regulations

    - Camera system in public areas (bedroom corridors, reception halls, restaurants, etc.)

    NOTE:

    - The scale regulation does not apply to hotels that are special architectural works such as castles, palaces, ancient houses or located in places with cultural and historical values ​​that need to be protected

    - For 4-star hotels with good facilities, full services, high quality, luxury, it can be considered not to apply the regulation on having a swimming pool in urban areas, where the building height is controlled

    - KNLNNVN: ​​Vietnam Foreign Language Competency Framework

    Which agency has the authority to recognize 5-star hotels?
    The authority to recognize 5-star tourist hotels is stipulated in Clause 3, Article 50 of the 2017 Law on Tourism as follows:

    Ranking of tourist accommodation establishments
    3. The authority to appraise and recognize the rank of tourist accommodation establishments is stipulated as follows:
    a) The General Department of Tourism appraises and recognizes 4-star and 5-star tourist accommodation establishments;
    b) Provincial tourism agencies appraise and recognize 1-star, 2-star and 3-star tourist accommodation establishments.

    Accordingly, for your hotel to be recognized as a 5-star hotel, it will be under the authority of the General Department of Tourism to appraise and recognize.

    Source: https://thuvienphapluat.vn/phap-luat/ho-tro-phap-luat/tieu-chuan-khach-san-5-sao-o-viet-nam-the-nao-tieu-chi-xep-hang-khach-san-5-sao-hien-nay-gom-nhung